5 key takeaways on the EHR experience in 2025

The KLAS Arch Collaborative Learning Summit 2025, held last week in Salt Lake City, Utah, provided an invaluable forum for exchanging best practices surrounding the EHR experience. Several Nordic team members engaged in discussing emerging trends, celebrating successes, and sharing visions for the industry. Each returned with insights that reveal progress and opportunities for the EHR community. To help your organization thrive in creating better EHR experiences for clinicians and patients alike, here are the top themes from this year’s Summit.

1. Solve the right problems, with purpose

“Healthcare systems need to move from opportunistic tech adoption to intentional problem-solving. Strategy is about choosing what not to do just as much as what to pursue. If the work doesn’t support strategic goals, it’s off track.” – Mary Sirois, SVP, Strategic Solutions

2. Prioritize human-centered design

“Technology should reflect the day-to-day reality of end users. If we want adoption, we need to stop designing at clinicians and start designing with them. That shift is where real transformation begins.” – Dee Allison, Clinical Strategist

3. Make tech work for people

“We often view EHR problems as technology problems, but when we take a closer look, many are people-based concerns resolved with a combination of process evaluation and empowerment through education. A strong strategy identifies root causes – centered on the human perspective - before investing in technology solutions. Purposeful improvement means aligning tech to reality, not the other way around.” – Sarah Rosebrock, Managing Director, EHR/ERP Services - Education Solutions

"AI is becoming a true game changer in healthcare, not just by assisting doctors but by empowering nurses and ancillary staff as well. Patient needs can be anticipated in new ways, giving teams the tools they need to act proactively. This leads to better outcomes, fewer surprises, and more time for caregivers to focus on the human connections that make healthcare so meaningful." - Priscilla Acosta, Client Partnership Executive

4. Own the decisions, show the value

Good governance starts with asking: who owns this decision, who is affected by it, and how will we measure its value? That’s especially important in the EHR, where small changes ripple across the entire care team. Structure and transparency are what make change sustainable.” – Terry Tuznik, Solution Executive

5. Communicate change like it matters

“EHR transformation isn't a one-time event — it’s a constant evolution. That’s why communication needs to be proactive, multi-modal, and persistent. The more clinicians feel informed and equipped, the more confident they become in using the system.” – Jamie Sloan, Senior Consultant, Training Program Manager

Looking for a partner who is passionate about your organization’s EHR experience? Contact Nordic today to talk about your goals and how our end-to-end health IT expertise can help. 

Topics: change management, featured, Strategic Solutions, Healthcare, Human-centered Design, ai

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