ERP Services

ERP Solutions for your business, no matter your industry

Nordic’s ERP Services team implements on-premise or cloud-based ERP solutions, reducing risk, lowering costs, and delivering greater value to customers across a variety of industries. This includes expertise earned over decades of leading hundreds of ERP implementations.

Our industry experts understand the challenges that come with ERP implementations, whether you are in manufacturing, retail, healthcare, financial services, public sector, or any industry. We recognize that diverse workforce models and accounting intricacies need proven solutions, which is why we deliver those solutions with your organization's specific needs in mind.

The ERP Services team, known at the time as Bails, has been recognized by KLAS as a Top Performer for ERP Implementation Leadership in the ERP Implementation 2021 Report and as a Top Performer in the Best in KLAS Report.

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ERP experts committed to your mission and vision

Your unique perspective

At Nordic, we work to understand your business and your staff so we can customize our approach to your organization’s needs, culture, and infrastructure. Our Project Managers guide you through the implementation process with training, issue resolution, risk mitigation, product planning, system administration, and budget adherence. As an integral part of your team, we ensure implementations are done right the first time, delivering results on time and under budget even in the most challenging situations.

Our people make all the difference

When it comes to Nordic’s ERP services, our people make all the difference. Nordic’s seasoned, certified experts have decades of experience and offer a multitude of talents and abilities across diverse industries. Our team is vetted, trained, and further mentored to understand and meet client needs and exceed expectations. These attributes contribute in providing a smooth and seamless transition from existing systems, while at the same time, enhancing business operations.

Core ERP solutions

Human capital management

Technology is a significant aspect of Human Capital Management (HCM) that drives an organization’s HCM strategic objectives. Nordic has a proven record of helping organizations conquer this challenging agenda by offering high caliber, seasoned subject matter experts who support an organization’s goals and business requirements with better service delivery, streamlined operations, and lower costs.

Financial management

Nordic’s experienced team of consultants lead organizations through complex financial management software implementations to deliver solutions that provide deep analytics, advanced collaboration, and powerful development tools. Adding to that a mobile-first design, open-source compatibility, and robust integration capabilities, we help make unified management a reality.

Supply chain management

In a world of rapidly evolving customer expectations, organizations must find ways to connect systems, processes, and partners of all types with visibility, automation, and insights from source to customer. Nordic’s expert ERP team implements supply chain management software, giving companies real-time visibility and empowering data-driven decisions that allow them to optimally deliver to their customers on time.

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“The Nordic team is excellent. During our company’s first-ever HCM implementation, I relied heavily on my Nordic partners. Their consultants are not only experts with Infor but they are former HR practitioners who bring a best in class, strategic perspective, and wise counsel.”

-RHONDA TURNER, Benchmark Electronics


Core ERP services

Implementations, cloud migrations & upgrades

Nordic helps clients through complex software implementations and Cloud migrations. From assisting with pre- and post-provisioning activities and security configuration for Cloud-delivered clients to software installation and system performance monitoring for on-premise-delivered clients, Nordic covers your implementation and migration needs.


Organizational change management

Implementing a new IT system could be a difficult process that leaves employees feeling off-balance. Nordic’s Organizational Change Management (OCM) approach helps your team create a plan that effectively navigates change to ensure system understanding and adoption.


Project planning and management

At Nordic, our ERP experts follow the Infor Deployment Methodology (IDM) on all projects while also incorporating Nordic’s best practices and tools based upon our extensive experience. The IDM is designed to support the success of every product based on proven methods that ensure the success of every implementation or upgrade.


Technical support & development

Nordic’s consultants must complete rigorous training and certifications, as well as a mentor program, before they are deployed on a project. Our extensive knowledge in areas allow us to support your organization’s needs with expert development and technical services.


Managed services

Nordic expertly guides clients through their challenges thanks to our Managed Services program. Our team supports a variety of ERP Solutions systems for cloud, on-premise, and hybrid environments, while also providing regular metric reporting, so clients can focus on their core business while the Nordic team works through system challenges.


Staff enablement

Proper training and staff development are vital to a project’s success. Nordic helps our clients adopt and maximize the benefits of their technology investment with our host of outstanding trainers. Our team will provide your organization with the training needed to be successful, all within your budget.


Expert ERP leaders you can trust

Meet Nordic’s ERP Services team. Led by Jamie Bails, our experts have decades of experience in ERP implementations across a variety of industries. 


Jamie Bails, MBA, PMP

Head of ERP Services

Jamie joined Nordic in 2021 as head of ERP Services from Bails & Associates, which she founded and is now part of Nordic.

As head of ERP Services, Jamie leads Nordic’s ERP Services team, helping them deliver on-premise or cloud-based ERP solutions that reduce risk, increase value, and lower costs for clients across multiple industries.

Jamie utilizes her more than 26 years of Infor Lawson and enterprise business application experience to help enhance each client’s business operations. She also oversees all strategic initiatives, while retaining a close and personal relationship with clients.

Bails has won Infor awards over several cycles, including the 2019 Infor CloudSuite Excellence Partner of the Year, and other accolades, such as Best in Business and two-time Entrepreneurial Excellence Award for Best Employer.

A trusted advisor, she has been integral in developing implementation coordination, resource assignment, project plan execution, and project facilitation for Infor Software products and services.

A native and current resident of Southwestern Pennsylvania, Jamie enjoys spending time with her husband, children, and extended family as well as volunteer activities, board games, cooking, and reading.


Mark Borsheim, CPA

VP, Consulting Services

Mark joined Nordic in 2021 as vice president, ERP Services from Bails & Associates, which is now part of Nordic.

As vice president, Mark is an integral leader of the ERP Services team, delivering expert on-premise or cloud-based ERP solutions that lower costs, reduce risk, and increase value for clients across a variety of industries.

He is responsible for ERP consulting services, where he directs the Infor ERP consulting and manages service practices, drives strategic planning and initiatives, and works across the organization to position Nordic at the forefront of providing prescriptive implementation and upgrade solutions to a wide variety of clients in a host of industries. He has overseen and been recognized for leading numerous successful ERP implementation projects, both as a customer and member of Bails/Nordic, through 20 years of work across the retail, logistics and healthcare industries.

A Certified Public Accountant, Mark has more than 20 years of providing value to businesses across multiple industries and possesses exceptional verbal and written communication skills. He excels at training, both in-person and virtually to a wide variety of audiences. Mark’s experience includes top-down/bottom-up budgeting and forecasting, financial modeling and acquisitions, ERP implementation management (Infor/Lawson planning and GL), inventory valuation/reconciliation, Infor and Lawson financial suite, month- and year-end close management, long-range strategic plan development, service line revenue analysis, and gross margin planning and analysis.

He started his career as a tax accountant with a small firm in Florida before moving to a private industry, where he enjoyed steady advancement and served in several high-profile management positions over accounting, financial analysis, acquisitions, and system development across both the retail and logistics industries.

Mark grew up in Minnesota and earned a degree in accounting from the University of South Florida in Tampa. He lives in Florida, where he takes great pride in winning at board games, kayaking, and spending time with friends and family. He loves dogs, sports teams that are always just one player away, culinary exploration, and traveling with his wife.


Melissa Cox

Senior Director, Service Delivery

Melissa joined Nordic in 2023 as senior director, ERP Services from Bails & Associates, which is now part of Nordic.

Responsible for leading project quality, productivity, and success for Nordic’s ERP projects, Melissa works closely with the ERP Services team to deliver expert ERP solutions for clients across multiple industries.

Melissa also works with project management leadership to develop and implement project standards, recommend methods of project improvement, and monitor implementation on those methods. She also works with project teams to problem solve and identify training and mentoring opportunities to support ERP project teams.

An experienced digital transformation leader, business integrator, and certified project and change manager with more than 20 years of experience, she is passionate about improving the implementation experience for customers and project teams. Melissa has led successful projects and teams in the healthcare, non-profit, and international development sectors in the U.S. and abroad. She has implemented and supported Infor’s finance, supply chain, and human capital management applications.

Melissa lives in Northern Virginia with her husband and four children and considers herself a long-distance runner now that she’s conquered two full marathons and many half marathons. She loves photography and hopes to take pictures of beautiful people and places all over the world someday.


Kellie Gilbert, PMP

Director, Service Delivery

Kellie joined Nordic in 2021 as director, ERP Services from Bails & Associates, which is now part of Nordic.

An integral part of the ERP Services team, Kellie helps deliver on Nordic’s promise to provide expert ERP solutions for clients across a variety of industries.

Kellie is responsible for ERP service delivery, managing projects and helping lead the human capital management team and managed services offering.

She has more than 21 years of consulting experience, excels at anticipating clients’ needs, and provides positive and constructive solutions to make an implementation a success. Her background in payroll, human resources, and IT spans many industries, including pharmaceutical development, manufacturing, healthcare, retail, government, food services, printing, entertainment, and news. Her wealth of knowledge of the Infor products combined with her project management experience makes her uniquely qualified to train, guide, and support clients and consultants.

Kellie is also fully certified on Infor’s v11 Human Capital Management Suite, has expertise in on-premise and cloud suite implementations, and holds a Project Management Professional (PMP) Certification, a gold standard designation issued by the internationally recognized Project Management Institute.

In her free time, Kellie stays busy with her husband, teenagers, puppies, and running a household in Wilmington, North Carolina. 


Arden Varney, CPA

Director, Service Delivery

Arden joined Nordic in 2021 as director, ERP Services from Bails & Associates, which is now part of Nordic.

Arden works closely with each member of the ERP Services team to deliver expert ERP solutions that reduce risk, increase value, and lower costs for clients across a variety of industries.

A Certified Public Account, he is responsible for ERP service delivery, where he oversees finance, supply chain and technical teams.

During his career, Arden worked on more than 100 implementation projects, crossing industries as diverse as healthcare, retail, technology, and services, and leveraging lessons learned to improve business operations and enable growth. He also worked with Infor on the CloudSuite Financial products, including testing the beta version and training other partners on the product.

He started his career with Coopers & Lybrand in audit before earning his CPA license. Later, as a controller at a 280-location restaurant chain, he implemented Lawson Financials and HR/Payroll. He then joined Lawson Software in its consulting services group.

Arden has a bachelor’s degree in Accounting from Bentley University. He lives in Amelia Island, Florida, with his wife of 25 years Janine and is “begrudgingly” a Pittsburgh Pirates fan.


Lori Waters

VP, Service Delivery

Lori joined Nordic in 2021 as vice president, ERP Services from Bails & Associates, which is now part of Nordic.

Responsible for ERP service delivery, she works closely with the ERP Services team to deliver expert on-premise or cloud-based ERP solutions for clients across multiple industries. This includes development planning, appropriate staffing, and enablement. Lori also partners with account executives and the project management team to scope, plan, kick off, and implement successful projects and guide clients through intricate upgrades.

Lori has more than 20 years of professional services industry experience in the Infor ERP/cloud space with a broad knowledge of consulting services that includes human capital management consulting, business development, operations, talent management, capacity planning, and strategic planning. She is a collaborative and creative leader focused on aligning with C-level executives as a trusted advisor and strategist on the most effective and cost-efficient ways to support organizational objectives.

She began her career as a financial services consultant at PNC Bank and was later promoted to PNC’s Small Business Enterprise team. She held a management role overseeing a team of employees who processed all online loan applications, including one of PNC’s largest portfolio clients.

Lori has a Bachelor of Arts in Communications from Slippery Rock University of Pennsylvania with an emphasis in Public Relations and a Minor in English. She piloted a study-abroad program between Slippery Rock University and Queen Margaret College in Edinburgh, Scotland. She enjoys vacationing with her husband and three daughters on Sanibel Island. She also enjoys traveling to experience different cultures, food and music. She is a member of the SNPJ, a fraternal organization of Slovene Americans.    


Brett Weiss

VP, Client Services

Brett joined Nordic in 2022 as vice president, ERP Services from Bails & Associates, which is now part of Nordic.

As vice president, Brett helps lead the ERP Services team in their promise to deliver expert ERP solutions for clients across multiple industries.

He is responsible for ERP client services, leading Infor ERP sales, marketing, partnerships, and client satisfaction. He also drives strategic planning to help position Nordic as the industry leader in EHR and ERP consulting services, assisting clients with complex integrations.

Brett is a healthcare information technology professional and business leader with more than 25 years of experience in the ERP space. He specializes in guiding healthcare providers through business and process transformation using modern enterprise software. A frequent industry speaker, he offers a dynamic understanding of healthcare IT, trends, and technologies available to address the challenges of a volatile market.

He began his career in supply chain management logistics and procurement for a medical device manufacturer. He was later recruited into sales, where he leveraged his services experience and deep industry knowledge to demonstrate the benefits of ERP to existing and prospective customers.

Brett earned his Bachelor of Arts in international business from the University of Arizona. He enjoys great food, great company, great conversation, and all things outdoors, including playing sports with his family. He lives in Madison, Connecticut, with his wife, two daughters, and two pups Sam and Rebel.


Susan Harrison

Senior Director, Service Delivery

Susan Harrison is a Senior Director, Service Delivery-ERP Services.  Susan has many years of healthcare IT experience implementing and supporting ERP Applications.  Most recently, she led the Workday ERP implementation for a large health system. Susan lives in Morgantown, WV  with her family.   She enjoys spending time in nature (e.g., hiking trails, beach, or waterfalls).  She enjoys watching college football, MMA and her favorite television series is Law & Order.



“Nordic was able to help us implement on time and under budget. The team was also very helpful in identifying all of the benefits and nuances that a multi-tenant cloud environment brings. We look forward to future engagements with Nordic!”

— OLIVER GALICKI, Slidell Memorial Hospital




Nordic’s ERP services minimize the time and effort needed to deliver an operational live environment with higher value, fewer risks, and lower costs.


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