When it comes to the way healthcare works in the U.S., it’s easy to ask: Who designed such a load of junk? Well, no one. And that’s the problem. Dr. Craig Joseph and Dr. Jerome Pagani lay out how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective morass of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
Craig Joseph, MD is the Chief Medical Officer of Nordic Consulting Partners, a global healthcare management consulting firm. Craig has 30 years of healthcare and IT experience. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as chief medical information officer at multiple healthcare organizations, using both Cerner and Epic.
While at Epic, Craig helped build what is now called the Foundation System. He also assisted in the implementation and optimization of the electronic health record for Epic customers across the United States and Europe.
After leaving Epic, Craig was the CMIO at Agnesian HealthCare, a Cerner enterprise customer at the time. He then served as the interim CMIO at Epic-customer Texas Children’s Hospital for two and a half years. Most recently, Craig was the CMO at an IT consulting firm and was the interim CMIO for Epic-customer El Camino Health in Silicon Valley for three and a half years.
Craig is a Fellow of the American Academy of Pediatrics and American Medical Informatics Association. He remains actively board-certified in both pediatrics and clinical informatics.
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Dr. Jerome Pagani heads Nordic’s Thought Leadership department, bringing 20 years of experience transforming data into insight and action to the nexus of health and business. His team provides the insights that inform Nordic’s vision and our points of view on the stickiest problems in healthcare. He writes a featured blog (Office Hours), hosts the “Marking Rounds” feature on Nordic’s “In Network” podcast, and co-hosts the “Designing for Health” feature with Nordic’s CMO, Dr. Craig Joseph.
Jerome has a master’s degree in cognitive psychology and a Ph.D. in behavioral neuroscience from the University of Delaware. He was a postdoctoral fellow at the National Institutes of Health, where he authored numerous peer-reviewed papers. He has worked in healthcare consulting for more than a decade, delivering solutions for clients and, more recently, building data-driven go-to-market strategies and business development activities.
Dr. Pagani lives just outside of Washington D.C. with his family.
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Dr. Craig Joseph and Dr. Jerome Pagani speak with luminaries from across the health ecosystem about how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective quagmire of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
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