We’re continuing to grow our team of creative problem-solvers who are actively engaged in supporting a variety of EHR clients. You can do all of this from Nordic's home office or work closely with our team from a remote location.
Service Delivery Manager
The Service Delivery Manager is responsible for the vision, strategic direction and implementation of the ministry's cloud-based IT service management tool, ServiceNow.
Learn more
Epic Application Coordinator - Willow
The Managed Services Epic Application Coordinator - Willow provides in-depth knowledge of the software application and are very knowledgeable about the policies, procedures, and business operations. They conduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject Matter Experts and end users to tailor the system to fit your organization’s needs.
Learn more
Service Desk Analyst I
The Service Desk Analyst provides front line support to end users on a variety of issues with a strong commitment to customer focus.
Learn more
Epic Application Coordinator - EpicCare Ambulatory
The Managed Services Epic Application Coordinator - EpicCare Ambulatory provides in-depth knowledge of the software application and are very knowledgeable about the policies, procedures, and business operations. They conduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject Matter Experts and end users to tailor the system to fit your organization’s needs.
Learn more
Service Desk Analyst I
The Service Desk Analyst provides front line support to end users on a variety of issues with a strong commitment to customer focus.
Learn more
Analyst I
The Analyst I is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance.
Learn more
Analyst I
The Analyst 1 is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post implementation performance.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Desk Side Analyst
Our Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed.
Learn more
Clinical Service Desk Agent - Managed Services
Our clinical service desk agents answer calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. They utilize excellent customer service skills and exceed customers’ expectations.
Learn more
Service Advisor - Managed Services
The role of the Service Advisor is to ensure that all service level agreements (SLAs) and Key Performance Indicators (KPI’s) for information technology services across the organization are delivered according to industry and contract specifications.
Learn more
Managed Services Beaker Senior Analyst
The Managed Services Beaker Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
Learn more
Clinical Service Desk Agent II - Managed Services
Our clinical service desk agents answer calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. They utilize excellent customer service skills and exceed customers’ expectations.
Learn more
Communications Summer Intern - Managed Services
Our Managed Services Communications Intern is responsible for providing support to the team, including data entry, assistance with projects, and general workplace operations. You'll need excellent customer service skills and be a detail-oriented self-starter who works well under pressure and has the ability to meet deadlines.
Learn more
Managed Services Beaker Application Advisor
The Managed Services Beaker Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. They should have the ability to be the application lead for a small or medium-sized customer. Epic certification in Beaker is required.
Learn more
Managed Services Associate
Our Managed Services associates have strong problem-solving skills and excellent verbal and written communication skills. No EHR experience required. Strong organization skills and attention to detail is key with an opportunity to grow in the healthcare IT field.
Learn more
National Solution Executive - Managed Services
The National Solution Executive of Managed Services is a trusted advisor and content deep executive to Nordic’s valued clients: building strong client relationships in the areas relevant to their solution focus, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Business Line executives to match and revise Nordic solutions to meet client needs, leading and supporting business opportunities in their area of focus, and prospecting new opportunities within existing Nordic clients and new clients to expand Nordic’s brand and services. You'll need 10+ years of equivalent experience and proven experiences in both sales and delivery of professional services within healthcare.
Learn more
IT Service Desk Agent II
Our IT Service Desk Agent II provides first and 1.5 level support to organizations by answering calls, chats, and e-mails from end users by troubleshooting IT issues from end-users, and documenting issues to be handed off to an application support team.
Learn more
Managed Services Willow Team Lead
Our Managed Services team leads manages, mentors, and develops a team of Associates, Analysts, Senior Analysts, Application Advisors, and Senior Application Advisors while embodying Nordic maxims and values. Our team leads will have five-plus years of Epic IT experience and are also good coaches and teammates. Epic certification in Willow is preferred.
Learn more
Mission Control Program Manager
Our Mission Control Program Manager will successfully execute the workforce readiness and organizational change management activities to support Transition and Service Integration Clients for Managed Services. You'll need five or more years of program management experience working with workforce readiness and change management.
Learn more