We’re continuing to grow our team of creative problem-solvers who are actively engaged in supporting a variety of EHR clients. You can do all of this from Nordic's home office or work closely with our team from a remote location.
Program Manager IT
The IT Program Manager runs demand and capacity management across the Nordic global enterprise to successfully drive IT initiatives.
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Desk Side Analyst (Lima, OH)
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Willow Analyst
The Analyst – Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.
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Optime Application Advisor
The Managed Services Application Advisor provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
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Optime Analyst
The Analyst – Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.
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Professional Billing - Senior Analyst
The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Professional Billing - Application Advisor
The Managed Services - Professional Billing Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
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Ambulatory Senior Analyst
The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients.
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IT Analyst I
The IT Analyst I is responsible for the analysis of data/systems, researching alternatives, identifying potential solutions, defining test criteria, performing system tests, implementing changes, and monitoring post-implementation performance. They must have the ability to translate data into actionable information. The IT Analyst I supports applications, databases, processes, and business and clinical functions as they relate to their specific business or clinical area.
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Server Engineer III
The Server Engineer III responsibilities include completing work on major, complex projects with full competency. Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms. Recommend, implement, and document corrective solutions and preventative measures. Participate in the evaluation and recommendation of new technology solutions. Provide Tier 3 support and guidance to IT for all Health System and affiliate entities. Document work in the form of policies, standards, and knowledge base articles.
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Hospital Billing - Sr. Analyst
The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Hospital Billing Sr. Application Advisor
The Senior Application Advisor - Managed Services provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.
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Service Management Advisor
We are seeking an experienced and analytical Service Management Advisor with a strong focus on ServiceNow Reporting and Power BI usage. The successful candidate will be responsible for developing, managing, and optimizing performance reports and dashboards to support data-driven decision-making across the organization. This role requires a deep understanding of reporting tools, data visualization, and performance metrics within the ServiceNow platform, combined with expertise in Power BI for comprehensive analysis and reporting.
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Willow Application Coordinator
The Willow Application Coordinator will work side by side with physicians, nurses, therapists, billing office staff, and more to configure our software, help people lead and manage change, and ultimately transform healthcare delivery.
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Manager, Security Technology
The role of the Manager, Security Technology is to provide vision, leadership and support to the Cybersecurity Technologies team. Perform as a Subject Matter Expert leading a team of administrators and engineers in researching, evaluating, implementing, integrating, troubleshooting, and maintaining technology platforms that provide cybersecurity protections to further the healthcare organization’s mission. This role will perform evaluations and provide recommendations of cost-effective security controls to mitigate risk (e.g., protection of information, systems, and processes).
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Data Analyst, ServiceNow
The overall function of this role is to act as a Service Level Agreement (SLA) advisor. The incumbent will incorporate existing advanced analytics skills to identify and implement applicable SLA processes and standards to identify, visualize, improve, and maintain performance levels using various tools and customer service experience. At times this role will require out-of-the-box critical thinking skills to provide solutions to unique challenges.
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Willow Application Coordinator
The Pharmacy Application Coordinator will work side by side with physicians, nurses, therapists, billing office staff, and more to configure our software, help people lead and manage change, and ultimately transform the way we provide healthcare across the organization. The Pharmacy Application Coordinator participates in the development and design of the application(s) for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The Pharmacy Application Coordinator will apply creativity and problem-solving skills to discover and design solutions for a broad array of issues, from configurations improving efficiency and patient safety to optimizations and software upgrades
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ServiceNow Senior Director
As a ServiceNow Senior Director, you will be an integral part of the ServiceNow Leadership team in supporting strategic initiatives aimed at enhancing our stakeholders and customers experience, enabling platform adoption, and enabling customer success while mitigating risks. You will work closely with senior leaders across various organizations to develop ServiceNow program roadmaps, strategic recommendations, analyze data, assist in the execution of key projects as well as establishing a governing function for the ServiceNow Program. The Leader must be able to understand what the stakeholders needs are, have the ability to understand if the technology can support it without any conflicts, and ultimately influence leaders in to a decision. The incumbent must be able to define policies and help enforce them or refine a process to enforce them.
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Service Management Advisor - Managed Services
The Service Management Advisor possesses an advanced understanding of ITIL process and principals. Responsibilities include the oversight of service delivery processes, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s) for information technology services across the organization are delivered according to industry and contract specifications and to support the business with industry best practices by implementing system controls, service delivery within incident, request, problem management, knowledge management and change approval boards, standards, and processes.
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Portal Service Desk Agent
The Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.
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IT Service Desk Supervisor
The IT Service Desk Supervisor manages, mentors, and develops a team of the first and second level technical support Service Desk team and team leads as the main point of contact and SME for IT support.
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IT - Service Desk Lead Agent
The IT Service Desk Lead Agent III is responsible for the day-to-day operational delivery of the first level Technical Service Desk team. This role answers calls, chats, e-mails, and other forms of contact from physicians, clinicians, and hospital/clinic staff to troubleshoot and resolve hardware, software, and workflow issues.
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Clinical Service Desk Agent II
The Clinical Service Desk Agent II answers calls, chats, e-mails, and other forms of contact from physicians and clinicians to troubleshoot and resolve EHR application and workflow issues in Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to support multiple clients simultaneously.
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Clinical Service Desk Agent I - Managed Services
Our clinical service desk agents answer calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. They utilize excellent customer service skills and exceed customers’ expectations.
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Desk Side Analyst (Cincinnati, OH)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Desk Side Analyst (Cincinnati, OH)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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National Solution Executive - Managed Services
The National Solution Executive of Managed Solutions is a trusted advisor and content-deep resource to Nordic’s valued clients: building strong client relationships in the areas relevant to managed solutions, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Client Partnership Executives and Business Line leaders to match and revise Nordic solutions to meet client needs, leading and supporting managed solutions opportunities, and prospecting new opportunities within existing Nordic clients as well as new clients to expand Nordic’s brand and services.
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Application Support Analyst
The Application Support Analyst provides advanced support for clinical and business applications. This role requires a comprehensive understanding of application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
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