Global Leadership

The Reach and Power to Bring Your Vision to Life

People are at the center of everything we do. Every process we create, every tool we develop, and every member of our team has a singular focus: to improve the health of humanity. This commitment to service springs from our clinical roots, inspiring us to help the people around us achieve their goals, whatever they may be.

Nordic’s leadership team, comprised of the industry’s foremost leaders in clinical expertise and technical knowledge, leads more than 1,800 professionals in delivering the future of healthcare. Together they anticipate the future trajectory of our clients’ businesses, and provide strategic counsel and thoughtful guidance with courage, imagination and the highest level of ethical standards.

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Jim Costanzo

Chief Executive Officer

Jim joined Nordic as CEO in 2019, bringing with him well over 30 years of healthcare experience. Prior to Nordic, he served as both global health leader and Americas health advisory leader at Ernst & Young (EY).

In addition to his time at EY, Jim has held leadership roles with multiple consulting firms including Deloitte and PwC. He has experience in the healthcare provider and payor sectors, ranging from full life-cycle systems development through capacity planning, execution, maintenance, and operations. Jim has spent time with industry and government leaders all over the world, understanding the health issues they face and helping them find solutions to their most complex issues. His experience includes large-scale business transformation for all aspects of health organizations.

Jim was recently recognized by The Consulting Report as a top consulting firm CEO, ranking No. 24 on the annual list.

Jim makes his home in the Detroit suburbs with his wife Denise. They have three children.
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Molly Swift

Chief Operating Officer

Molly has over 20 years of healthcare experience directly serving clients in the provider, payer, and PBM space. She joined Nordic in December of 2019 as a managing director where she led the development and implementation of the quality program and the knowledge management program. Molly took on the role of chief operating officer in February of 2021. She is responsible for developing and executing Nordic’s strategic plan, driving operational efficiencies across the global enterprise, and managing performance measures for the business.

With a focus on strategy and operations, Molly previously held leadership roles at global consulting firms including Deloitte, Ernst & Young, and Accenture, working with healthcare leaders to improve their performance and business outcomes.

Molly earned a Master of Business Administration and a Master of Health Administration from Saint Louis University. She received a bachelor’s degree from Cornell University.

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Glenn Cole

Chief Financial Officer

Glenn is a seasoned executive with significant operational experience working in complex, distributed, high-growth technology and service organizations over a career spanning more than 35 years. In addition to overseeing Nordic’s shared service operations, including finance, legal, human resources and information technology, Glenn plays a key role in developing strategy, capital, operating and control structures, managing Nordic’s acquisition activities, and working closely with Nordic’s investors.


Glenn came to Nordic in 2013 from Ghafari Companies, an international architecture, engineering and technology firm, where he served as Executive Vice President and CFO. He received a Crain’s Business CFO of the Year Award in 2012 for his leadership in directing the company’s significant international expansion. Prior to Ghafari, Glenn served as Senior Vice President and CFO at Nighthawk Radiology Services, a publicly-traded international teleradiology services provider, and before that, for 11 years as a CFO in Thomson Reuters’ healthcare segment. Glenn began his career in public accounting, where he served clients across a diverse group of industries, both public and private, and consulted on numerous acquisitions, both foreign and domestic.


Glenn is a Certified Public Accountant, Chartered Global Management Accountant, and a member of both the American Institute and Michigan Association of CPAs. He is a graduate of the University of Michigan, Ross School of Business.

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Jeff Buss

Chief Information Officer

Jeff joined Nordic as the CIO in 2020, bringing with him 25+ years of experience in cybersecurity and leading high performing teams.


Prior to Nordic, Jeff held a number of leadership positions at the consulting firm Ernst and Young (EY) to include running the System Information and Event Management (SIEM) national practice and global partnership with Splunk focused on helping healthcare clients with data analytics and security monitoring. While at EY, Jeff also served as a cybersecurity advisor to four of the five largest banks in America where he helped evolve their cybersecurity practices and processes. Jeff has held global leadership roles ranging from the chief technology officer for cyber development to chief information security officer/IT operations director at the Defense Information Systems Agency (DISA), where he ran a global enterprise valued at over $25 billion and defended over 3 million users on one of the most attacked networks in the world.


Jeff has a B.S. in finance, an MBA and M.S. in information technology management, and an M.S. in national resource strategy. Jeff also holds the following certifications: CISSP, C|EH, Security+, and ITIL V3.   

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Dr. Craig Joseph

Chief Medical Officer

Dr. Craig Joseph has over 25 years of healthcare and IT experience and has been Nordic’s Chief Medical Officer since June 2020. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as chief medical information officer at multiple healthcare organizations, using both Cerner and Epic.


While at Epic, Craig helped build what is now called the Foundation System. He also assisted in the implementation and optimization of the electronic health record for Epic customers across the United States and Europe.

After leaving Epic, Craig was the CMIO at Agnesian HealthCare, a Cerner enterprise customer at the time. He then served as the interim CMIO at Epic-customer Texas Children’s Hospital for two and a half years. Most recently, Craig was the CMO at an IT consulting firm and was the interim CMIO for Epic-customer El Camino Health in Silicon Valley for three and a half years.

Craig is a Fellow of the American Academy of Pediatrics and American Medical Informatics Association. He remains actively board-certified in both pediatrics and clinical informatics.

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Jamie Bails

President - Bails & Associates

Jamie Bails is the owner and founder of Bails & Associates, now part of Nordic’s global family of companies. 


With over 26 years of Infor Lawson and enterprise business application experience, Jamie understands the products on a personal level. She not only oversees all strategic initiatives and maintains an active role in the organization but also retains a close and personal relationship with clients. Bails has won Infor awards in the last five cycles including Infor FY19 CloudSuite Excellence Partner of the Year. Additional accolades include Best in Business and a two-time Entrepreneurial Excellence Award for Best Employer. 


As a trusted advisor, Jamie has been integral in the development of implementation coordination, resource assignment, project plan execution, and project facilitation for Infor Software products and services. Her consulting team is comprised of the most senior and well-respected individuals in the industry who seek her out based on her reputation as an astute businesswoman and mentor with a strong moral compass.


As an effective leader, Jamie possesses the focus, perseverance, and integrity required to get results. She has grown her company by surrounding herself with an exceptional team of individuals who work well as a team to exceed expectations. Under her leadership, Bails has grown into a successful and key Infor Alliance Partner, earning her the respect of not only her employees but colleagues and competitors alike.


A native and current resident of Southwestern Pennsylvania, Jamie enjoys spending time with her husband, children, and extended family as well as volunteer activities, board games, cooking, and reading.

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Irina Brault

General Counsel

Irina provides leadership, legal counsel, and employee training across Nordic’s global operations, in areas that include the evaluation and development of compliance and risk mitigation strategies, labor and employment law, contract review and negotiation, data privacy and security, and intellectual property. In addition, she is integral in supporting Nordic’s strategy of accelerating growth and diversification through acquisition and partnership development and has played a key role in advancing its employee-focused diversity and inclusion initiatives. Irina also serves as Nordic’s corporate secretary.

Prior to joining Nordic in 2013, Irina gained invaluable experience in a variety of Wisconsin-based organizations, including, among others, working as an in-house counsel with a cybersecurity-focused firm, as a law clerk with a corporate law firm, and as a judicial intern in the Wisconsin Supreme Court.

A native of Russia, Irina graduated summa cum laude from Southern Ural State University with both bachelor’s and master’s degrees in linguistic studies. After her teaching assignments in Russia, she immigrated to the United States to continue her career as an educator and administrator at the Russian Community School in Madison, WI, which was followed by earning a Juris Doctorate degree from the Marquette University Law School. Irina also obtained the Certified in Healthcare Privacy and Security designation through the American Health Information Management Association (CHPS).

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Shae Crawford

Senior VP and Head of HR

Shae joined Nordic in March 2022 as the senior vice president and head of HR. Shae brings over 20 years of experience to the team, including a wealth of diverse experiences across multiple industries and all seven continents. Beginning her career in the U.S. Army, where she was deployed to Kuwait right after 9/11, Shae managed an HR team supporting 7,000 soldiers/employees in the region. Shae is the former vice president of international human resources at Pacific Architects and Engineers (PAE), where she managed over 140 recruiting and HR professionals on all seven continents, supporting more than 14,000 employees who serviced the U.S. State Department, Science Foundation, and various other government clients.

In her most recent position as chief human resources officer at Berkeley Research Group (BRG), Shae oversaw and supported their HR function across the globe, including recruiting efforts, multiple group hirings, and transitioning employees as a result of the organization’s first acquisition. Shae is deeply passionate about diversity, equity, and inclusion (DEI), successfully leading these efforts at BRG where she co-founded and implemented its LegUp program, offering training and mentorship opportunities for underrepresented youth.

Shae and her husband have three children (Nina, Alani, and Chris) and two dogs (Ace and Beasley). In their downtime, Shae’s family enjoys watching movies and their favorite shows (Blackish and Amazing Race).

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Jim Deischer

Executive VP of Finance

Jim is a seasoned executive with over 25 years of experience in finance, accounting, and administration in the healthcare software and consulting service industries. He joined Nordic in 2013 and has served as EVP of Finance since 2019. Jim oversees all aspects of the accounting, finance, and treasury functions and provides guidance across operating segments of the business, working closely with senior leadership to enhance operating performance and ensure strategic success.


Prior to his time at Nordic, Jim spent 18 years at Epic, starting in 1993 as a staff accountant when Epic had only 40 employees. He took great pride in assisting Epic achieve its exponential growth. During his time there, he served in various roles, including accounting, finance, payroll, benefits, pricing, and administration. He ended his career at Epic as the director of accounting, managing teams as large as 40 people. Following his time at Epic, he served as a CFO for a company in the data center infrastructure industry.


Jim earned his bachelor’s degree in accounting and finance from the University of Wisconsin-La Crosse. He is a CPA and an Executive MBA graduate from the University of Wisconsin-Madison.

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Kevin Erdal

Managing Director and Practice Leader of Advisory Services - Digital Health

As managing director and practice leader of Digital and Cloud Initiatives, Kevin works to help expand Nordic’s internal team to continue to be a strategic partner to clients. He works directly with clients to help build strategic solutions, and in some cases build out their existing teams to support analytical needs, cloud strategies, and data governance solutions.


Kevin joined Nordic in May of 2019 after nine years working extensively in data analytics and reporting at Mayo Clinic, most recently as service delivery manager within Mayo’s unified data platform section. In that role, he managed a team of ETL developers integrating data from multiple EHRs, built the IT function to support data governance, and led the build out of the ACO data environment. In his time with Mayo, Kevin also served as lead analyst/programmer, taking on the responsibility of Cogito project manager for Epic implementation and leading a team of report developers across the health system. He began his tenure at Mayo as a report developer for both clinical and revenue cycle, primarily supporting operational reporting needs and general application support.


Kevin graduated from Winona State University with a degree in management information systems. He holds Epic certifications in Cogito Project Management, Reporting Workbench, and Radar. He also has experience with Clarity and Caboodle. Additionally, he holds the Millennium Fundamentals certification from Cerner, Project Management certifications from Mayo Clinic, and is a Silver Mayo Quality Fellow. In his free time, he stays active by playing basketball, volleyball, golf, and softball. He and his wife also stay busy chasing their two young daughters.

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Jeff Flatland

President - Europe

Jeff Flatland is an entrepreneur with a background in marketing and business administration and was the founder and chief financial officer of international healthcare technology consultancy Tasman Global, which Nordic acquired in 2020. He now serves as president for Europe, where he builds a world-class team of health and technology experts and makes Nordic a great place to work. He is obsessed with learning about his client’s needs and pain-points, while leveraging technology to develop innovative solutions delivered with a local perspective.

While building Tasman, Jeff created and oversaw many of the administrative functions of the company, focused on the complex interplay of international finance, legal, and immigration compliance. At the time of its acquisition, Tasman had clients and employees spread across eight countries and three continents. 

After a marketing internship with Universal Studios, he began his career in sports and entertainment marketing with Interstate Promotions Inc. Serving in sales and marketing roles, he forged partnerships with the biggest sporting leagues in the world, crafting innovative promotional marketing events and opportunities for retailers across the United States. He was eventually promoted to president, guiding the company through its acquisition. Jeff also founded MyFund in 2012, a financial technology application that helped pioneer the development of retail investing, which was acquired in 2014. He launched Tasman in Amsterdam in 2016.

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Jeff Jackson

Senior VP of Client Partnerships

Jeff Jackson joined Nordic in June of 2021 as the senior vice president of Client Partnerships. With over 20 years of experience in the healthcare consulting space, Jeff oversees the U.S. team, working with account directors, account executives, and other solution leaders to develop strategic client relationships and help Nordic’s client partners accomplish their goals and priorities.


Jeff has a BS in mechanical engineering from the Missouri School of Science and Technology. In his spare time, he enjoys golfing, skiing, hiking, and traveling with his wife and family.

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Terri LeFort

President - Healthtech Consultants

Terri brings over 30 years of healthcare experience to her role at Healthtech and now as part of Nordic’s global family of companies. She’s an expert in guiding healthcare organizations through successful patient safety and clinician adoption initiatives. Terri also has significant experience in clinical systems assessment, planning, and implementation, along with CPOE and electronic medication management.


Her success as a clinical healthcare consultant comes from her decades of clinical practice, both on the front lines and in management. Terri has spoken internationally on electronic clinical documentation best practices and is known as an industry leader in advanced clinical system planning and implementation. Terri joined Healthtech in 2002.

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Michelle Lichte

Executive VP of Global Sales

Michelle leads Nordic’s Client Partnerships team as executive vice president of global sales. She joined Nordic in July 2017 bringing with her over 26 years of healthcare IT experience. Michelle is a veteran healthcare IT leader with a passion for performance improvement and change management. She has expertise across the health IT space including managing complex EHR projects, implementation planning, out-of-the box solutions, mergers, acquisitions, and instance consolidation.   


Michelle was an implementation executive at Epic, where she worked for almost 18 years. In addition to serving on the implementation leadership team, she worked in quality assurance, technical services, sales, demos, and internal education.


Following her time at Epic, Michelle was the COO for OSF HealthCare’s IT LLC and was the VP of client service for an Epic consulting firm.


A native of Wisconsin, Michelle earned a BBA in healthcare management from UW-Madison. She began her career in healthcare at UW Hospital and Clinics where she worked for four and a half years, serving as database manager and editorial assistant.

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Abby Polich, MBA

Managing Director and Practice Leader of Advisory Services - Implementation Services

As managing director and practice leader of Implementation Services, Abby leads Nordic’s Affiliate and Implementation teams. These teams develop and implement solutions to extend Nordic’s clients’ electronic health records throughout their organization and to affiliated, merged, or acquired partners.


Abby started her career at Epic as a member of the Resolute Professional Billing implementation team. She was on the team responsible for creating Epic’s 48-Hour Install Methodology, later rebranded Community Connect, and led Epic’s first Community Connect implementations. Abby joined Nordic in 2011 as a consultant leading Community Connect projects. She founded Nordic’s Affiliate Solutions division in 2013 and was promoted to VP in 2015. In 2020, Abby was promoted to Managing Director and Practice Lead, expanding her leadership to oversee Nordic’s Implementation team in addition to the Affiliate team.  


Abby graduated summa cum laude from Luther College and holds an MBA from the University of Wisconsin-Madison. She is the proud mother of two daughters and enjoys kickboxing and choral singing in her spare time. She also serves on the board of the Association for Executives in Healthcare Information Applications.

 
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Katherine Sager

Executive VP of Consulting Services, Human Resources, and Talent

Katherine joined Nordic in 2011 and has held a variety of roles before being named executive vice president of Consulting Services, Human Resources, and Talent. In her current role, she oversees the management of all consultants and candidates, as well as Nordic's human resources team. She has over a decade of experience in the Epic space as a project manager and people leader.


Prior to joining the executive team, Katherine was a practice director at Nordic, heading the OpTime, Anesthesia, Radiant, and Cupid groups. She also worked as a consultant on the OpTime/Anesthesia team at WIITTS and at Aurora Health Care in Milwaukee.


Katherine began her healthcare IT career at Epic, where she was an implementation services team lead for the OpTime/Anesthesia team. Katherine holds a B.A. in history from Davidson College and an M.Phil. in economic and social history from the University of Oxford.

 
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Paul Slaughter

Executive VP of Enterprise Technology Transformation

Paul joined Nordic in June 2021 as the executive vice president of Enterprise Technology Transformation. With over 25 years of experience in information technology services and operations with a primary focus on the healthcare industry, Paul has a proven track record in leading global sales and delivery for IT managed services and IT operations.


He most recently served as chief operating officer for Leidos Digital Health Solutions.

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Andrew Splitz

President - S&P Consultants

Andrew Splitz is a serial entrepreneur in the healthcare IT space. As an early LIS technology pioneer, Splitz and his longtime partner, Steve Pratt, were the first to implement a Cerner LIS system for Harvard Community Health Plan in 1988. Success within the innovative healthcare system propelled the duo to found S&P Consultants in 1996 with the aim of bringing their integration experience to hospitals and labs around the country. Today, S&P Consultants is a Nordic global company and is recognized by the industry's top monitor (KLAS) as "the market leader in Cerner implementation." S&P Consultants counts many nationally-leading healthcare systems among its clients, and enjoys preferred vendor status for Cerner, SCC, Beaker, Orchard, and McKesson systems.

Earlier in his career, while serving as a U.S. Army medic, Andrew developed a test to reveal the Lyme disease spirochete, a discovery published in Hematology Today. As a former faculty member of the American Pathology Institute, and inspector for the College of American Pathologists, he has published regularly in industry publications and blogs. He is a graduate of Stonehill College in Easton, MA.

In addition to his business duties, Splitz enjoys spending time with his family, which includes serving as a head coach for youth hockey for 11 years. He has served as president and board member of the Corbett’s Pond Residents Association, as a board member for Great Harbors in Falmouth, MA, and a board member at Andalucia, in Apollo Beach, FL. He operates several real estate companies throughout the U.S. and maintains a majority interest in Clinical Healthcare Analytics (CHA).

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Lauren Verdery

Senior VP of Brand, Marketing, and Communications

Lauren joined Nordic as the senior vice president of brand, marketing, and communications in March of 2021, bringing with her over 20 years of experience in brand management, advertising, and communications.


Prior to Nordic, Lauren was at EY for 11 years, where she was the brand leader for Americas Consulting for four of those years. While at EY, she also launched the first ever EY Americas Consulting advertising campaign and led the marketing efforts for the Americas healthcare practice. Throughout her career, she’s worked in broadcasting for the 1996 Atlanta Olympics, public relations for the 2000 presidential campaign, and advertising campaigns for brands such as Tiffany & Co. and Nike. She was appointed as the first director of communications for USCIS, part of the Department of Homeland Security.


Lauren graduated from the University of Georgia with a degree in journalism and currently serves on its Board of Visitors. She currently resides in Atlanta.

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David L. “Wally” Ward

Managing Director and Practice Leader, Performance Improvement, Advisory Services

 
Wally Ward is a managing director and practice leader of Performance Improvement, Advisory Services at Nordic. A certified public accountant and accomplished healthcare advisor with 40 years of experience, he has helped clients discover new strategies and navigate complex and transformative business initiatives. As a consultant, he focused on driving profitability, performance, and growth initiatives for large payer organizations and provider systems throughout the country, including several of the largest payers in healthcare. His work involves strategy development, new business ventures, operational improvement, financial turn-around, business transformation, provider network development, and medical cost management.
 
Wally has worked closely with providers and payers to develop strategies related to new ventures and business performance improvement involving collaborative approaches to meet current market and business challenges. He has helped bridge the gap between payers and providers to develop innovative approaches to financial performance, network development, customer engagement, and product development.
 
Prior to joining Nordic, he was CEO of digital transformation consultancy Optimity Advisors, where he led its turnaround focused on healthcare payers and provider organizations. Before Optimity, Wally was the managing director of the Southeast Region and the Health Care Advisory market leader at Ernst & Young. There, he led the development and delivery of EY services and solutions to large payer and provider organizations, including large healthcare systems, academic medical centers, and Blue Cross Blue Shield plans.
 
In addition to his background as an executive consultant, Wally's industry experience includes roles as a CEO, COO, CFO, and Chief Marketing and Sales Officer for large payer and provider organizations, such as Blue Cross Blue Shield plans in Georgia and Washington, D.C.
 
Wally has a Bachelor of Arts in Accounting from North Carolina State University.

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