North America

Connecting health and technology in North America

Nordic works with healthcare organizations, including providers and payers, throughout North America. Leveraging our expertise in helping hospitals navigate their journey to a digital world, we are health and technology consultants who combine deep clinical experience with extensive technical knowledge. We see a new era in healthcare where everyone on the care team can connect seamlessly to make systems, businesses, and people healthier.  

We work tirelessly to overcome complexity and connect the right teams to keep people well. From hospitals serving local communities, to organizations with nationwide coverage, we believe collaboration across clinical teams and digital initiatives will lead to a healthier population and streamlined process that benefit providers and patients alike.

Harness technology to bring healthcare forward

Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 700 clients trust us to help them identify and focus on the most important priorities, and consistently deliver impact that makes health systems, and the people they serve, healthier.

STRATEGIC ADVISORY

DIGITAL AND CLOUD INITIATIVES

IMPLEMENTATION AND SUPPORT

MANAGED SERVICES

Nordic Offices

Braintree, Massachusetts, USA 
Canonsburg, Pennsylvania, USA
Madison, Wisconsin, USA 
Toronto, Ontario, Canada

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Experts who understand healthcare from every angle

People are at the center of everything we do. Every process we create, every tool we develop, and every member of our team has a singular focus: to improve the health of humanity. This commitment to service springs from our clinical roots, inspiring us to help the people around us achieve their goals, whatever they may be.
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Jamie Bails

President - Bails & Associates

Jamie Bails is the owner and founder of Bails & Associates, now part of Nordic’s global family of companies. 

With over 26 years of Infor Lawson and enterprise business application experience, Jamie understands the products on a personal level. She not only oversees all strategic initiatives and maintains an active role in the organization but also retains a close and personal relationship with clients. Bails has won Infor awards in the last five cycles including Infor FY19 CloudSuite Excellence Partner of the Year. Additional accolades include Best in Business and a two-time Entrepreneurial Excellence Award for Best Employer. 

As a trusted advisor, Jamie has been integral in the development of implementation coordination, resource assignment, project plan execution, and project facilitation for Infor Software products and services. Her consulting team is comprised of the most senior and well-respected individuals in the industry who seek her out based on her reputation as an astute businesswoman and mentor with a strong moral compass.

As an effective leader, Jamie possesses the focus, perseverance, and integrity required to get results. She has grown her company by surrounding herself with an exceptional team of individuals who work well as a team to exceed expectations. Under her leadership, Bails has grown into a successful and key Infor Alliance Partner, earning her the respect of not only her employees but colleagues and competitors alike.

A native and current resident of Southwestern Pennsylvania, Jamie enjoys spending time with her husband, children, and extended family as well as volunteer activities, board games, cooking, and reading.

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Don Hodgson

President, U.S.

Don joined Nordic in 2023 as president of Nordic U.S. and is responsible for work performance and delivery in the United States. He brings more than three decades of consulting services experience with a focus on the healthcare sector. 

Prior to Nordic, Don spent more than two decades at Ernst & Young, most recently as a National Health Transformation practice leader who helped transition its health practice from a regional model to a national one. He has also held leadership roles supporting clients across the payer and provider spaces with solutions across digital, technology, and implementation. 

Don lives in Columbus, Ohio, with his wife and three adult children.  

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Jeff Jackson

Senior Vice President, Client Partnerships

Jeff Jackson joined Nordic in June of 2021 as the senior vice president of Client Partnerships. With over 20 years of experience in the healthcare consulting space, Jeff oversees the U.S. team, working with account directors, account executives, and other solution leaders to develop strategic client relationships and help Nordic’s client partners accomplish their goals and priorities.

Jeff has a BS in mechanical engineering from the Missouri School of Science and Technology. In his spare time, he enjoys golfing, skiing, hiking, and traveling with his wife and family.

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Terri LeFort

President - Nordic International

Terri LeFort joined Nordic in 2019, when it acquired Healthtech Consultants. After continuing to serve as president of Healthtech for three additional years, in 2022 Terri took on an expanded role as Nordic’s president and senior executive, International. In this role, the 30-year healthcare veteran sets policy and strategic direction for Nordic’s international markets, ensuring close coordination with the U.S. and fulfilling the company’s mission and financial targets internationally. She also ensures integration and standardization across the geographies, bolstering Nordic’s efforts as a global leader that addresses the local needs of regional geographies.

Prior to joining Nordic, Terri led Healthtech for 20 years, guiding healthcare organizations through successful patient safety and clinician adoption initiatives. She has significant experience in clinical systems assessment, planning, and implementation, along with CPOE and electronic medication management. She also boasts decades of clinical practice, both on the front lines and in management, has spoken internationally on electronic clinical documentation best practices, and is an industry leader in advanced clinical system planning and implementation. 

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Michelle Lichte

Executive Vice President, Global Sales

Michelle leads Nordic’s Client Partnerships team as executive vice president of global sales. She joined Nordic in July 2017 bringing with her over 26 years of healthcare IT experience. Michelle is a veteran healthcare IT leader with a passion for performance improvement and change management. She has expertise across the health IT space including managing complex EHR projects, implementation planning, out-of-the box solutions, mergers, acquisitions, and instance consolidation.   

Michelle was an implementation executive at Epic, where she worked for almost 18 years. In addition to serving on the implementation leadership team, she worked in quality assurance, technical services, sales, demos, and internal education.

Following her time at Epic, Michelle was the COO for OSF HealthCare’s IT LLC and was the VP of client service for an Epic consulting firm.

A native of Wisconsin, Michelle earned a BBA in healthcare management from UW-Madison. She began her career in healthcare at UW Hospital and Clinics where she worked for four and a half years, serving as database manager and editorial assistant.

Thomas O’Shaughnessy

Thomas O’Shaughnessy

President, Healthtech

Thomas joined Nordic in 2022 as President of Healthtech. In this role, he will help drive Healthtech’s evolution and growth, responsible for developing and executing business strategy and supporting the expansion of Nordic’s Meditech practice in the United States.

Thomas most recently served as a Partner at Deloitte Canada, where he was the Western Region Leader for Health Care and the National Leader for Clients and Growth for the firm’s Health Care Industry practice. O’Shaughnessy has more than 21 years of experience across strategy and operations with a focus on health care, including strategic planning, service delivery modernization, and large change transformation initiatives. He has established deep relationships with senior administrative and clinical leaders across the Canadian health sector through strategic engagements with the Ministries of Health, Health Authorities, unions, research institutions, and the country’s rich life sciences ecosystem.

Thomas graduated from the University of Toronto and the University of Oxford. Based in Vancouver, he is active in his community serving on several non-profit Boards, including Adler University and Arts Umbrella, Vancouver.

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Andrew Splitz

President - S&P Consultants

Andrew Splitz is a serial entrepreneur in the healthcare IT space. As an early LIS technology pioneer, Splitz and his longtime partner, Steve Pratt, were the first to implement a Cerner LIS system for Harvard Community Health Plan in 1988. Success within the innovative healthcare system propelled the duo to found S&P Consultants in 1996 with the aim of bringing their integration experience to hospitals and labs around the country. Today, S&P Consultants is a Nordic global company and is recognized by the industry's top monitor (KLAS) as "the market leader in Cerner implementation." S&P Consultants counts many nationally-leading healthcare systems among its clients, and enjoys preferred vendor status for Cerner, SCC, Beaker, Orchard, and McKesson systems.

Earlier in his career, while serving as a U.S. Army medic, Andrew developed a test to reveal the Lyme disease spirochete, a discovery published in Hematology Today. As a former faculty member of the American Pathology Institute, and inspector for the College of American Pathologists, he has published regularly in industry publications and blogs. He is a graduate of Stonehill College in Easton, MA.

In addition to his business duties, Splitz enjoys spending time with his family, which includes serving as a head coach for youth hockey for 11 years. He has served as president and board member of the Corbett’s Pond Residents Association, as a board member for Great Harbors in Falmouth, MA, and a board member at Andalucia, in Apollo Beach, FL. He operates several real estate companies throughout the U.S. and maintains a majority interest in Clinical Healthcare Analytics (CHA).

Get in touch with our team in North America, including talented professionals in Strategic Advisory, Digital and Cloud Initiatives, Implementation and Support, and Enterprise Technology Transformation.

 

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