Service Desk

Service Desk - The Nordic Way

Healthcare IT teams struggle to provide quality service desk support at a predictable cost when the needs of its end users are constantly evolving. The Nordic Managed Services Way provides a team of industry-leading and around-the-clock service desk support capabilities that are easily scaled up and down at a predictable cost. Our healthcare centric approach is focused on meeting your physicians, clinicians, patients and staff when, where and how they want to be met, whether that’s via phone, email, chat or self-service driving consistent and quality first business and patient outcomes.

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Scale up and down with ease

Service desk volumes can fluctuate unpredictably, leaving your team feeling understaffed and overwhelmed. Nordic will provide an experienced team of EHR, applications and technology experts to give your end users the support they require. We scale based on your needs. Nordic provides volume-based pricing with multiple contact type options allowing you to budget and plan as your needs change.

Meet your users where they want to be met

End users reach out for support in a variety of ways. We use and maintain turnkey solutions such as contact center call platforms, IVR, email, chat, and self-service to deliver the right support, the right way at the right time.  Providing multiple contact channels ensures we give your end-users the personalized service they deserve.  We also use RPA and automation to solve issues transparently before they happen.

Seamless application management integration

If and when your support needs grow beyond the Service Desk, Nordic's Application Management team can leverage its infrastructure and knowledge base to support your EHR's application maintenance.

Our Service Desk offerings

Nordic provides the right support for your needs:

IT Service Desk

We address incoming requests for help with all technologies, including:

  • Phone calls
  • Chat/instant messages
  • Portal requests
  • IT support
    • System access
    • Outlook
    • File management
    • Equipment failures
    • Requests

EHR Clinical Service Desk

We apply our healthcare IT expertise to immediate provider needs:

  • Experienced EHR support
  • Around-the-clock availability
  • Self-service and training options
  • Specialized provider support
  • MyChart and other applications


Patient Support

We help your patients with their virtual care needs:

  • Patient portal support
  • Video visit support
  • COVID-19 response
  • Appointment scheduling
  • Telemedicine device support

Stop worrying about being able to meet the surging service desk volumes. Get your end users the help they need when and where they need it.

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