Franciscan Missionaries of Our Lady Health System
In 2016, Franciscan Missionaries of Our Lady Health System (FMOLHS) was looking to free up their internal IT team in order to focus on more strategic initiatives such as rollouts and upgrades. FMOLHS chose Nordic Managed Services for all of their go-forward Epic Tier 2 support for all installed Epic applications except Beacon.
Over the course of six years, Nordic has deployed a team of more than 100 application analysts to provide industry-leading support to the entire health system, including initial ticket backlog reduction service, on-call services, and interface queue monitoring and maintenance. By closing more than 1,000 incidents or requests each month and resolving over 5,000 interface messages each month, this partnership has allowed the FMOLHS team members the ability to do strategic work within their organization