No matter where the patient is located, the focus should be on providing convenient patient care.
Components:
- Video visits
- Home monitoring
- E-visits
- Telephone
- Self-triage
Healthcare organizations want a tailored and efficient virtual care program that delivers safe and affordable care, making life easier for both patients and clinicians. With our holistic approach, we assess your data, technology, and workflows to create a scalable virtual care solution that increases patient volume and reduces the cost of care while improving patient engagement and clinician satisfaction.
Nordic's experienced team combines diverse competencies in EHR, telehealth technologies and strategies, data and analytics, operational strategy, process improvement, and project management to help you meet the ever-changing needs of growing a virtual care program. We pair the technology changes with operational improvements in patient access/scheduling, clinical, and revenue cycle workflows. This combined approach streamlines operations and decision support while reviewing and recommending telehealth reimbursement and payment model opportunities to help improve current coding, charging, billing, and reimbursement processes.
Starting with a brief assessment of your existing virtual care program, we work with you to develop a strategic plan and roadmap to deliver high-value workflows and processes to lay the foundation and build up your program. We use an iterative approach to sequence and quickly develop and implement smaller components of your larger virtual care strategic plan to see progress sooner.
With a strategic plan in place, we develop each virtual care component to be both repeatable and scalable to further deploy across your organization. This gives you the ability to expand your telehealth services to different specialties and even consider extending virtual care offerings to affiliates, referring entities, or other locations outside of your organization.
Once you’re up and running, support your patients’ and partners’ virtual experience and encourage adoption. We offer long-term support plans for patient portals and telehealth tools through a Tier 1 service desk and Tier 2 application support. We also schedule technology appointments to confirm patients are ready for their first virtual visit, help patients activate and navigate telehealth tools, guide patients through portal features like proxy access, results review, and bill pay, and measure the KPIs you need to inform your business.
No matter where the patient is located, the focus should be on providing convenient patient care.
Bring providers together to strengthen your organization's offerings.
Expand your community reach by bringing locations together
By investing in a virtual care program, we can help you achieve the following:
Nordic helped a 950+ bed health system rapidly implement an integrated video visits workflow for primary care during COVID-19, which resulted in:
The Nordic team quickly reviewed our video visit setup. In partnership with the team here, they developed a plan and worked in an agile framework to rapidly implement integrated, primary care video visits. We jumped from just a few visits to over 2,000 visits per day, and we were then able to quickly scale to the rest of our specialties.
JULIE MCGUIRE, CHCIO, Director, Enterprise Systems Clinical
Texas Children's Hospital