Pre-Service Center

Standardize your pre-service process

Pre-service processes impact the patient experience and your organization’s bottom line. We partner with you to identify and resolve gaps in your pre-service workflows, creating a centralized and standardized process to drive revenue.


  • Centralize functions performed at multiple locations
  • Operational/technical workflows
  • Monitor performance

ABN processing

  • Operational/technical workflows
  • Review/approval
  • Proactive patient/provider outreach
  • Comprehensive training


  • Update pre-service policies and trainings
  • Staff-to-demand analysis

Collections and reporting

  • Patient financial counseling
  • Payment plan workflows
  • Dashboard and metric tracking


Success stories

Centralization at large health system

  • Centralized pre-service functions for 120 decentralized departments
  • Increased net revenue by more than $2.7M
  • Decreased Medical Necessity Authorization write-offs by over 40%

Team reorganization at multi-state health system

  • Conducted staff-to-demand analysis to update pre-service team structure
  • Revised Epic workflows and provided training
  • Created and implemented performance dashboards

The Nordic difference

EHR expertise

We’ll partner with you to apply our deep knowledge of EHR builds and design better workflows for your staff.

Operational experience

Our team of consultants averages over 10 years of experience helping optimize medical group and hospital operations.

Big-picture strategy

We have a strong track record of helping organizations break down complex and system-wide problems to establish a mission-driven strategy and vision for patient access to care.

Detailed execution

We help implement our strategies with in-person, elbow-to-elbow support, accelerating timeframes to maximize your investments in technology and people.

Flexible methodology

No matter the size of your organization, our methodology is adapted to fit the specific problems you need to address.

235Consultants with Epic revenue cycle module experience

130Consultants with operational (finance or clinical) backgrounds

$10s of millionsAdditional net revenue delivered to health systems across the U.S.

Nordic has had a phenomenal effect on my department and organization. Their expertise has opened up communication between departments and facilitated team building among the pre-service team and clinical staff. Nordic helped my team feel more comfortable with new tools and workflows that have been implemented. I’ve also noticed more employee engagement. I’m excited for the improvements as a result of Nordic’s assistance.

PRE-SERVICE DEPARTMENT LEADER, Large Multi-Hospital Health System