Data management takes time that your team may not have. Our Nordic Data Services team takes the reins on managed report delivery, ETL management, and data monitoring, freeing up your team for more strategic tasks while we take care of the day-to-day.
Nordic’s Managed Report delivery team provides Epic certified consultants that have a combined experience of more than 2,700 Clarity reports across all Epic modules, allowing us to be prescriptive and efficient in our report delivery in an SLA-based fashion. Our reporting teams operate as a seamless extension of your IT teams by fully adapting to your existing development and change control processes.
Nordic’s extract transform load (ETL) Management Services is a service level agreement (SLA) based offering to monitor and manage your Epic Clarity and Caboodle ETL processes by adapting to your existing change control procedures. Our service offering includes:
Stop the endless cycle of system maintenance and get back to the projects that push your organization forward. Through carefully defined SLAs, our managed services team quickly resolves support issues while providing users exemplary customer service experiences at competitive costs.
Attracting and retaining healthcare IT expertise can be a huge challenge for organizations large and small. Nordic has a track record of acquiring and retaining the industry's best talent, growing to over 1000 employees in just 10 years. Our managed services team brings the system experience you need without the stress of filling full-time roles.
When it comes to servicing your EHR, we race to the top of value – our senior consultants average 10 years of health IT experience and five Epic certifications. We also put quality and completeness first when crafting our SLAs, ensuring cost effectiveness without sacrificing great user experiences and successful outcomes.
Worried about significantly higher ticket volumes around a go-live, upgrade, or other major EHR initiative? We guarantee speedy ticket resolution at agreed upon service levels. Trying to tackle a large ticket backlog? We can do that too, resolving any number of outstanding application issues throughout your system. Finally, as you experience the short-term value of this type of support, you may consider long-term application support as a new way to keep your system in peak condition.
When support and maintenance work takes priority over new projects, optimization can feel like a struggle – you're struggling just to keep the lights on. Our managed services team frees your staff to focus on the projects that foster genuine employee engagement and satisfaction while making meaningful improvements throughout your system.
Our capitated pricing model eliminates surprise costs while ensuring our incentives are fully aligned with yours. By taking ticket volume out of the equation, we focus on solving problems at the root cause and give you a clear forecast of costs throughout the duration of our engagement.
In addition to defining and meeting SLAs, we also generate monthly reports showing you the KPIs that matter most. From backlog reductions to monthly ticket volume and more, we paint a clear picture of your operational efficiency.
Our service model is designed to resolve issues in the short term while optimizing your EHR in the long term, ultimately lowering ticket volume through steady system improvement. We turn support and maintenance into micro optimization projects, promoting overall system efficiency with each engagement.
Benefit from the shared knowledge of our 800 KLAS-proven experts. We provide the right staff for the right work with dedicated management and oversight.
After completing their Epic Community Connect extension to Social Action Community Health System (SACHS) in August 2016, Loma Linda University Health (Loma Linda) engaged Nordic's Managed Services team to provide Tier 2 support across the Epic enterprise suite of applications, enabling continued affiliate expansion while ensuring consistent high quality, cost-effective support for their live affiliates.
Since kicking off in January of 2017, The RUHS/SACHS Managed Services project is off to a great start. In addition to ramping up efficiency as they work through an existing backlog, the team is also developing and implementing process improvements at RUHS/SACHS, including a root cause analysis process, a request fulfillment process, and an onboarding checklist. These early successes have prompted further engagement with Nordic on two small pilot programs as well as possible Managed Services support for future affiliate rollouts.