Webinar Recap: Healthcare organizations discuss their use of telehealth and technology in the COVID-19 crisis

Across the globe, the COVID-19 pandemic is constantly changing, and healthcare organizations are working harder than ever to meet patient needs. With that in mind, Nordic invited a few of our clients to lead a panel discussion on how their organizations are using telehealth and technology to serve patients.

Leaders from Hartford HealthCare, MultiCare, UCSF Health, and University of Rochester Medical Center shared how they have prepared for the exponential surge in virtual urgent care visits, how to quickly and efficiently train providers, protective measure benefits for staff and other patients, and how payers are supporting telemedicine initiatives. Below is a recording of the webinar.

We learned that regardless of where your organization is in its telehealth journey, you can leverage some elements of telehealth to help manage the impacts of COVID-19.

Some organizations have quickly trained and redeployed care teams (up to 800 physicians) to help manage the influx of e-visits and patient volumes to impacted departments through train-the-trainer and virtual physician-led sessions. Additionally, one organization implemented virtual emergency department visits for high-exposure cases to help save on personal protective equipment (PPE) and limit emergency physician contact.

Here are more of the topics covered in the webinar:

  • How healthcare organizations are using technology to care for patients
  • Alternatives to providing care for patients who are exhibiting COVID-19 symptoms
  • Ways organizations are communicating with patients and staff
  • How to leverage your organization’s EHR to track COVID-19’s impact
  • Ways to develop contingency plans when clinicians exhibit symptoms
  • What billing and regulatory changes are impacting organizations
  • How this pandemic will change the future of telehealth and how organizations provide care

After listening to the webinar below, if you’d like to talk, contact us at AskNordic@nordicwi.com, and we’ll connect you with our experts.



Topics: COVID-19, virtual care, Performance Improvement

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