If you’re planning to move or you’re in the process of moving to Epic’s quarterly upgrade model, you may have reservations about how the transition will go. With new features coming at a faster rate, it can be daunting to take on all the work that goes into an upgrade – build, application and integrated testing, break/fix work, and training – in this condensed, eight-to-12-week timeline. Especially when you’re trying to balance upgrades with strategic initiatives at your organization.
The good news is, you don’t need to blaze your own quarterly upgrade trail. There’s a lot you can learn from the organizations that have already moved to the new upgrade schedule. The even better news: Nordic can help because we've partnered with many of these organizations to successfully guide them through the transition. We’ve seen what works and what doesn’t and have helped these leaders develop new best practices for testing and training.
We shared these insights during our latest webinar, Quarterly Epic Upgrades: Best Practices for Testing and Training. Nordic’s Service Delivery Manager for Managed Services Katie Lary and Director of Training Solutions Lauren Griessmeyer offered practical tips for adjusting your approach to testing and training and addressed some main concerns we’ve heard from clients around
- Timing: How can you fit all the required testing types such as application, integrated, third-party integration, or user-acceptance testing into the shortened timeline?
- Methodology: How do you ensure your key workflows are properly tested?
- Training content: How do you make sure your users are aware and trained on the newest features?
You can access the full webinar recording below. If you have additional questions after viewing the presentation or need help tackling your upgrade testing and training needs, let’s talk soon. Our Managed Services and Training teams can help you smoothly navigate this transition, getting you on the path to consistent, repeatable, and more manageable updates in the future.