What shopping carts can teach us about fixing broken workflows
Learn how small, ignored tasks in healthcare systems can accumulate into significant operational issues and discover strategies to foster a culture of responsibility and efficiency.
Posts by: Dr. Craig Joseph, Chief Medical Officer
Healthcare
October 29, 2025
Stop designing for everyone: How personas improve healthcare technology
Learn how personas improve EHR configuration by focusing on real user needs, enhancing efficiency, and reducing clinician frustration in healthcare technology design.
Healthcare
October 8, 2025
Babies aren’t born with cell phones; your EHR didn’t get the memo.
Discover how hospitals can transform EHR practices for pediatric care, enhancing patient safety, confidentiality, and operational efficiency through age-aware and relationship-specific data management.
Human-centered Design
September 18, 2025
Beyond the sandbox: Building real infrastructure for clinician-led innovation
Empower clinician-led innovation with essential training, robust infrastructure, and trust-building systems to drive digital transformation in healthcare.
Health IT
August 27, 2025
AI isn’t coming for your job: It’s coming for your workflow
Explore how AI can help enhance clinical workflows, earn clinician trust, and improve care through thoughtful implementation and human-centered design.
Managed Services
August 6, 2025
Your EHR support model is undermining everything (and you don’t even know it)
Transform your EHR support model from reactive fixes to strategic enabler with human-centered AMS design for better clinician satisfaction and operational efficiency.
Healthcare
July 16, 2025
Tech doesn’t work: Implementation does
Effective technology implementation in healthcare hinges on change management, not just the tech itself. Learn how the right strategies can ensure your investments deliver true value.
Healthcare
June 4, 2025
Because the doctor said so: How bureaucracy hijacked the exam room
Physicians are burdened by bureaucratic tasks, transforming them into gatekeepers rather than caregivers. Streamlining documentation can refocus healthcare on patient relationships and reduce clinician burnout.
Healthcare
May 14, 2025
Prescriptions, praise, and peers: A low-tech burnout playbook
Learn practical, low-tech solutions to combat physician burnout by addressing prescription renewals, valuing clinicians, and fostering mentorship. Simple changes can make a significant impact on healthcare well-being.
Patient-Centered Care
April 23, 2025
How can a hospital improve the inpatient experience? Start with a map.
Hospitals can improve the inpatient experience by onboarding patients and families with clear communication, setting expectations, and providing essential information to reduce confusion and enhance trust.
cybersecurity
April 3, 2025
The question every health system leader should be asking when it comes to cybersecurity
Healthcare systems must elevate cybersecurity as a critical safety issue, ensuring preparedness to maintain safe patient care during ransomware attacks.
Healthcare
March 12, 2025
Better care, lower costs: The advance care planning solution hospitals ignore
Discover how advance care planning (ACP) can reduce healthcare costs, improve patient satisfaction, and transform end-of-life care.