Managed Services

[Webinar recording] Service Desk in the time of COVID-19

Nordic’s Service Delivery Managers explore strategies to optimize your service desk earn more satisfied clinicians, employees, and patients.

EHR

Let your physician builders build (or architects architect)

Dr. Craig Joseph covers the benefits of a physician builder program and how it can lead to increased EHR satisfaction among doctors.

EHR

New E/M documentation changes: Where does your organization stand?

Dr. Craig Joseph recaps the E/M code changes that went into effect on Jan. 1, 2021, offering insights into where organizations are at with this transition.

Performance Improvement

Optimizing and aligning your workqueue building blocks

Nordic's Everett Hayes shares tips for realigning your EHR workqueues to achieve optimal results.

COVID-19

What kind of tech can help with COVID-19 vaccination? All three kinds: high tech, low tech, and no tech

Nordic's CMO Dr. Craig Joseph shares why he believes a combination of high tech, low tech, and no tech could help improve vaccination rates.

Implementation

Near, far, [project] manage wherever you are

Nordic's Managing Consultant of Affiliate Solutions Vanessa Raffio shares how to ensure projects are successful despite project managing remotely.

EHR

EHR use in health systems: An international perspective

Tasman Global's Steve Lewis shares an international take on a JAMA Internal Medicine study about the differences between EHR use in the U.S. versus non-U.S. countries.

digital health

Healthcare interoperability and the vendor-system divide

Nordic's Director of Digital Health Scott Rossignol shares how to break down interoperability barriers between health systems and vendors.

Performance Improvement

American use of the EHR: What can we learn from others?

Citing a recent JAMA Internal Medicine study, Dr. Craig Joseph dives into the differences between EHR use in the U.S. versus non-U.S. countries. Some results are more surprising than you'd think.

Implementation

Remote relationships: How to build trust during strategic engagements

Nordic's Managing Director of Performance Improvement Kelly Krulisky offers lessons learned when building relationships in a remote work environment.

Performance Improvement

If you choose not to decide, you still have made a choice

Dr. Craig Joseph discusses the "default effect," highlighting how default EHR actions can not only improve the user experience, but also help clinical users take the best care of their patients.

training

Creating and leveraging a successful Super User program [podcast]

Manager of Training Solutions Sarah Rosebrock chatted with leaders from Baylor Scott & White Health about their successful Super User program.

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